Privacy Policy
Effective Date: 01/06/2025
Eden Mirava (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or interact with us.
1. Information We Collect
We may collect the following information when you visit our website, fill out a quote form, book a service, or contact us:
- Full name
- Phone number
- Email address
- Physical address or location
- Service preferences or requests
- Communication history (calls, texts, WhatsApp messages, emails)
2. How We Use Your Information
We use your information to:
- Provide cleaning and fumigation services
- Contact you with quotes, confirmations, or follow-ups
- Improve our customer service and website experience
- Send you occasional promotions or updates (only with your consent)
- Respond to questions, feedback, or concerns
We do not sell, rent, or share your personal data with third parties for marketing purposes.
3. Data Protection and Storage
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Your data is stored securely and only accessed by authorized team members when necessary to provide services.
4. Third-Party Services
We may use third-party tools like:
- Google Forms or website forms for inquiries
- WhatsApp or email for communication
- Facebook or social media platforms for outreach
These services may collect data based on their own privacy policies. We encourage you to review those platforms’ terms directly.
5. Cookies and Tracking
Our website may use cookies to improve functionality and user experience. You can choose to disable cookies in your browser settings.
6. Your Rights
As a user, you have the right to:
- Request access to your personal information
- Ask us to correct or delete your data
- Withdraw consent at any time
To exercise these rights, contact us at:
7. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated date at the top of the page. Continued use of our website or services after updates means you accept the new terms.
Legal Notice
1. Company Information
Eden Mirava is a registered cleaning and fumigation business operating in Kenya. We offer residential, commercial, and industrial cleaning services, including pest control and fumigation.
2. Use of This Website
By accessing or using this website, you agree to be bound by the terms and conditions outlined herein. If you do not agree to these terms, please do not use this website or our services.
3. Services Disclaimer
All services offered by Eden Mirava are provided on an “as is” basis. While we strive for excellence and reliability in every service we deliver, results may vary depending on the condition and nature of the premises. We do not guarantee the complete removal of deep-set stains, mold, or pest infestations in extreme cases.
4. Environmental and Product Safety
Eden Mirava uses eco-friendly, non-toxic cleaning and fumigation products where applicable. However, clients must disclose any known allergies or sensitivities before services begin. Eden Mirava is not liable for allergic reactions or adverse effects resulting from undisclosed conditions.
5. Privacy Policy Summary
We respect your privacy. Any personal data collected through this website (such as name, phone number, email, or location) is used solely for service delivery, communication, and internal record-keeping. We do not share, sell, or rent your personal information to third parties.
6. Booking and Cancellations
All bookings must be confirmed at least 24 hours in advance. Cancellations made less than 12 hours before the scheduled service may incur a cancellation fee. We reserve the right to refuse service at our discretion.
7. Limitation of Liability
Eden Mirava and its team will exercise reasonable care while providing services. However, we are not liable for:
- Damage to property not disclosed or structurally compromised
- Accidents or injuries resulting from client misuse after service
- Delays or cancellations due to events beyond our control (e.g., power outages, road closures, weather)
8. Intellectual Property
All content on this website—including text, logos, and images—is the property of Eden Mirava and may not be reused without written permission.
Contact for Legal Inquiries
If you have questions or concerns about our terms, services, or policies, reach out to us directly: